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All Returns are subject to Graha Bike Group approval. NO Returns will be accepted and NO Credit will be issued without an advance written Return Authorization from Graha Bike Group.

1. All Return Authorization Requests must be made within 10 days after the items are received or the items are declared delivered by the shipping courier.
2. To Request Authorization to return item(s), contact a Customer Service Team member at email return@grahabike.com
3. NOTE: Any items returned to Graha Bike Group WITHOUT Authorization will not be issued credit and will be shipped back to you. Costs for shipping the returned item(s) back to you may be charged back to you at our discretion.
4. Graha Bike Group will discuss the circumstances of your return request with you. Upon review, Graha Bike Group will determine if the item(s) are eligible for return authorization. A written Return Authorization will be sent to you by email. If you do not receive written authorization for the return, you cannot return the item(s). Returned items received by Graha Bike Group will not be processed unless there has been written authorization.
5. Authorized Returns must be received in unused condition (suitable for resale) and item(s) must be in original packaging.
6. Upon receipt of Authorized Return item(s), Graha Bike Group will inspect item(s) to determine if unused, new, and in suitable condition for resale. Refunds will be credited to you within 30 days after we receive the returned item(s).
7. The customer is responsible for all return shipping costs. The customer can arrange for return shipping to Graha Bike Group, but will not be reimbursed for return shipping costs. If Graha Bike Group arranges for pickup of the item(s) to be returned, a Return Shipping Charge (see What is a Return Shipping Charge? below) will be deducted from any refund amount before a credit is issued.
8. Special order, cut-to-order, and customized items typically cannot be returned. For special order, cut-to-order and customized items shipped directly from the manufacturer, you may contact a Customer Service Team member at Graha Bike Group to discuss alternatives or possible arrangements to return order to manufacturer. Special order, cut-to-order, and customized items that may be returnable must be in unused condition (suitable for resale) and item(s) must be in original packaging. Note that manufacturer return and restocking policies and fees may be in addition to and may differ from those of Graha Bike Group and the customer is entirely responsible for meeting the requirements of any return to manufacturer.
9. Used items cannot be returned. There are NO exceptions.
10. All returns due to purchase error on the part of the customer will be additionally charged a minimum 30% Restocking Fee (see What is a Restocking Fee? below), to be deducted from the refund amount.
11. All restocking fees and return shipping charges are to be assessed and deducted from the refund amount before a credit is issued.
12. In addition, once an order has shipped and payment has been processed, we do not refund taxes, even if a credit for the purchase is issued. Sales Tax is NOT included in any refunded amounts.
13. In addition, once an order has shipped and payment has been processed, Graha Bike Group do not refund taxes, even if a credit for the purchase is issued. Sales Tax is NOT included in any refunded amounts.

What is a Return Shipping Charge?
Freight companies charge a shipping fee for any and every item that is shipped back to Graha Bike Group or directly to a manufacturer. These costs are the responsibility of the customer making the return. Return Shipping Fees are based upon the current freight costs, the weight of the item(s), vehicle access to your location, and shipping distance. Return Shipping Fees are separate and in addition to the Restocking Fee (see below).

What is a Restocking Fee?
When any item is returned, it costs money to process that returned item. These costs are typically covered by charging a restocking fee to the customer making the return. Foodservice equipment and supply companies that accept returns but do NOT charge a restocking fee pass the costs of EVERY return they receive to EVERY OTHER customer by building those costs into the prices of other items. To keep prices low for our customers, Graha Bike Group charges the restocking fee only to those customers who are making returns.

Returns from a Commercial Shipping Address Location
The Restocking Fee for item(s) being returned from a Shipping Address that is considered by Freight Carriers as a Commercial Shipping Address will be a minimum of 30% of the total cost for the returned item(s) in the original purchase. Please contact a Customer Service Team member at Graha Bike Group for exact costs. This Restocking Fee will be deducted from the item(s) paid amount to be refunded.

Returns from a Residential Shipping Address Location
The Restocking Fee for item(s) being returned from a Shipping Address that is considered by Freight Carriers as a Residential Shipping Address will be a minimum of 30% of the total cost for the returned item(s) in the original purchase. Please contact a Customer Service Team member at Graha Bike Group for exact costs. This Restocking Fee will be deducted from the item(s) paid amount to be refunded.

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